Accounting/Finance
We are the leader in professional development and training for personnel with accounting and finance duties. Bulletproof your Bidding Process: Keys to Minimize Liability
(presented August 12, 2010)
Grants Management Policies: Enhance Efficiency & Compliance
(presented July 15, 2010)
New Regulation Issues in Cost Accounting: Overcome Compliance Challenges
(presented May 20, 2010)
Subgrant Agreements & ARRA Funds: How to Stay Compliant & Limit Liability
(presented April 22, 2010)
Best Practices for Internal Control: Keys to OMB A-123 Compliance
(presented March 23, 2010)
Grants Management: Complying with Spending and Documentation Rules
(presented February 23, 2010)
Writing Great RFPs: How to Clearly Communicate Your Purpose and Goals
(presented January 21, 2010)
Keys to Determining a Fair and Reasonable Price for Government Contracts
(presented December 21, 2009)
Performance Based Contracts In The Public Sector: Keys To Success
(presented November 24, 2009)
Government Escheatment: Keys To Public Sector Compliance
(presented October 26, 2009)
Indirect Costs: Keys to Avoiding Assignment Mistakes
(presented September 1, 2009)
Single Audit Survival Guide: Preparing to Meet Federal Requirements
(presented August 7, 2009)
Grants Management: Complying with ARRA Spending & Documentation Rules
(presented July 9, 2009)
Wage Garnishment Regulations: What Government Employers Need To Know
(presented June 2, 2009)
Grants Management: Complying with Spending and Documentation Rules
(presented May 5, 2009)
Solutions for Preventing and Detecting Fraud in Government Finance
(presented April 8, 2009)
Keys to Producing Audit Findings that Comply with the Yellow Book
(presented March 13, 2009)
OMB Circular A-133: Valuable Solutions for the Most Common Problems
(presented February 11, 2009)
Soft Controls in Government Finance: Applying Hard Learned Lessons
(presented January 15, 2009)
The New GASB Statements: Keys to Ensuring Compliance
(presented December 18, 2008)
Yellow Book Update: Keys to Meeting New Government Auditing Standards
(presented November 17, 2008)
Keep Your Top Performers Happy–Keys to Public Service Retention
(presented October 2, 2008)
Dealing With Difficult People – Using Confrontation Constructively
(presented September 3, 2008)
Managing the Risk of Unclaimed Property
(presented March 25, 2008)
Record Retention Do’s and Don’ts
(presented February 14, 2008)
Releasing Cash From Receivables: 90 Days to Increased Cash Flow
(presented January 9, 2008)
Business Intelligence Essentials:Turning Information Into Profits
(presented December 5, 2007)
Internal Controls for AP: Prevent Fraud & Improve Business Performance
(presented November 28, 2007)
Strategic Outsourcing: Do It Right & Earn BIG Profits Now!
(presented November 7, 2007)
Better AP Processing: Tools to Reduce Paper & Improve Accuracy
(presented October 23, 2007)
Internal Control Practices: Prevent Fraud & Improve Business Performance
(presented October 18, 2007)
T&E Best Practices to Ensure IRS Compliance
(presented August 28, 2007)
Your Personnel Records: What to Save-What to Dump
(presented August 23, 2007)
PAYROLL 101: SAVE TIME; SAVE MONEY; STAY IN COMPLIANCE
(presented August 7, 2007)
Collecting Tough Accounts: Get the Money You Deserve
(presented July 17, 2007)
Administration
The one stop shop for boosting administrative skills. Government Personnel Records: What to Save; What to Dump
(presented July 8, 2009)
Keep Your Top Performers Happy–Keys to Public Service Retention
(presented October 2, 2008)
Dealing With Difficult People – Using Confrontation Constructively
(presented September 3, 2008)
Administrative Excellence: Become an Inner Circle Assistant in 2008
(presented March 26, 2008)
Town-Gown Relations: Keys for Successful Partnerships
(presented March 12, 2008)
PowerPoint Webinar: Tips & Tricks to Create Compelling Presentations
(presented February 26, 2008)
Gain Credibility while Presenting Ideas: Polished Skills of Successful Assistants
(presented January 30, 2008)
Workplace Ethics For Top Assistants: Boost Your Success in 2008
(presented January 4, 2008)
Microsoft Outlook Webinar: Ways to Tame Your Inbox & Calendar
(presented December 5, 2007)
Partnering with Your Boss: Winning Skills of Today's Successful Assistants
(presented October 12, 2006)
Dealing with Difficult People: Techniques for Successful Administrative Assistants
(presented September 12, 2006)
Microsoft Excel: High Impact Tips & Techniques for Effective As
(presented August 16, 2006)
Customer Service
Our national conferences provide training and development for personnel dealing directly with the general public. Keep Your Top Performers Happy–Keys to Public Service Retention
(presented October 2, 2008)
Dealing With Difficult People – Using Confrontation Constructively
(presented September 3, 2008)
Stop Screaming at Me – Step by Step Guide to Servicing the Screamers
(presented March 12, 2008)
Sales Boot Camp for Call Centers: 8 Tips to Drive More Revenue
(presented February 14, 2008)
Creating the Perfect Customer Experience: Increasing Loyalty in 2008
(presented January 7, 2008)
Web E-Service: Keys to Provide Fast & Friendly Customer Service
(presented November 29, 2007)
Rescuing Dissatisfied Customers: Strategies to Keep Customers Onboard
(presented October 30, 2007)
Great Grammar for Customer Service: Build Confidence and Credibility
(presented July 25, 2007)
Gen-X Customers: Tips for Great Customer Service
(presented May 31, 2007)
Superior Email Skills for Highly Effective Customer Service
(presented April 26, 2007)
Human Resources
Audio conferences designed for government professionals, supervisors and managers looking to improve staff performance and ensure compliance with ever-changing employment law. Changing Employee Behavior: Government Performance Reviews That Work
(presented June 17, 2010)
Crimes, Drugs & Facebook: Legal Background Checks for Government Jobs
(presented May 18, 2010)
Gov Personnel Records: Meet Required Access, Storage, & Disposal Standards
(presented April 21, 2010)
Tackling Employee Absenteeism: Solutions for Government Managers
(presented March 23, 2010)
Facebook, Email & Blogging: Employee Internet Policies for Government
(presented February 24, 2010)
Tackling Tough Dress Code Issues in Government: Race, Gender, & Religion
(presented January 19, 2010)
Effective Employee Discipline: Documentation Strategies for Government HR
(presented December 21, 2009)
FMLA, Military, & Caregiver Leave- Answers to Your Toughest Questions
(presented November 24, 2009)
Stop Bad Behavior: Keys to Handling Difficult Employee Conversations
(presented October 27, 2009)
FMLA Abuse is on the Rise in Government Offices- Strategies to Stop Today!
(presented September 1, 2009)
Facebook, Blogs, & Internet Use in Government: What’s Legal, What’s Not
(presented August 4, 2009)
Government Personnel Records: What to Save; What to Dump
(presented July 8, 2009)
Unproductive Team? Strategies to Curb Conflict & Boost Productivity
(presented July 7, 2009)
Government Hiring Solutions: Your Best Employees are Leaving- Now What?
(presented April 15, 2009)
Government Solutions for Bad Behavior: What to Do When You Can’t Fire
(presented March 17, 2009)
Government Leadership: Confronting & Changing Bad Behavior
(presented February 17, 2009)
Government Leadership: How To Effectively Manage Stress
(presented January 22, 2009)
Government Leadership: Conquer Conflict to Get Better Workplace Results
(presented December 17, 2008)
Government Performance Reviews for Improving Employee Behavior
(presented November 19, 2008)
Keep Your Top Performers Happy–Keys to Public Service Retention
(presented October 2, 2008)
Dealing With Difficult People – Using Confrontation Constructively
(presented September 3, 2008)
Hire Winners-Not Whiners: Government Leader Best Practices
(presented August 6, 2008)
Government Leaders – Confront & Change Bad Behavior
(presented July 9, 2008)
Motivate Without Money: Become the Manager Everyone Wants to Work For 5/08
(presented May 23, 2008)
Workplace Retaliations: Strategies to Prevent and Defend
(presented March 5, 2008)
Motivate Without Money: Become the Manager Everyone Wants to Work For
(presented March 4, 2008)
Stop Hiring Losers: How to Read People Like a Book
(presented February 7, 2008)
The Employee Handbook in 2008: What’s Required? What You Should Eliminate
(presented February 6, 2008)
Difficult Conversations
(presented January 22, 2008)
Why Performance Reviews Fail - and What Supervisors Can Do to Change That
(presented December 12, 2007)
How to Conduct a Workplace Investigation – and Not Screw Up
(presented December 4, 2007)
6 Dumb Ways to Kill Employee Morale – and What You Can Do To Avoid This 11/07
(presented November 8, 2007)
Preventing Inappropriate (and Illegal) Internet and Email Usage
(presented October 26, 2007)
Handling Difficult Workplace Situations: Effective Techniques to Resolve Conflict
(presented September 27, 2007)
Managing Employees from Hell: Discipline that Gets Results
(presented September 14, 2007)
The New Rules of Online Recruiting: It's not what you think!
(presented August 28, 2007)
Turning Your Good Managers into Great Leaders
(presented August 16, 2007)
Workplace Romance in 2007: Policies and Guidance You Need to Know
(presented July 31, 2007)
Information Technology
Audio conferences that keep information technology executives and staff up-to-date on the latest IT trends and issues. How Top Government Agencies are Integrating Mobile Technology
(presented July 19, 2010)
Facebook, YouTube & Twitter: Next Step to Reach & Connect with Citizens
(presented May 26, 2010)
Simple Steps for Government Podcasting: Tips to Reach Your Citizens
(presented April 29, 2010)
Email Record Management: What’s a Record, What’s Private & What’s Not
(presented March 30, 2010)
Secrets of Google for Government: What Your Agency Has Been Missing
(presented March 2, 2010)
Twitter in Government: Keys to Crisis Communication
(presented February 4, 2010)
Is Your Website Section 508 Compliant? Tips & Tricks For Accessibility
(presented January 7, 2010)
Using Government Blogs to Effectively Communicate with Your Citizens
(presented December 1, 2009)
Email Records in Government: What’s Private & What’s Not
(presented November 4, 2009)
Facebook in Government: Keys to Connecting With Your Citizens
(presented October 5, 2009)
Using Twitter in a Crisis: Effective Government Communication Tools Webinar
(presented September 1, 2009)
Government Websites: Keys to Improve Citizen Services & Top User Tasks
(presented August 4, 2009)
Government Personnel Records: What to Save; What to Dump
(presented July 8, 2009)
Using Government Blogs to Effectively Communicate with Your Citizens
(presented June 4, 2009)
YouTube & Online Videos: Strategies for Posting Government Content WEBINAR
(presented May 7, 2009)
Facebook, Blogs& Online Communities: Security Best Practices in Government
(presented April 7, 2009)
Effective Government Websites: Keys to Connecting with Your Citizens
(presented March 12, 2009)
Public Service Technologies: Effectively Communicating with Citizens
(presented February 11, 2009)
Facebook, YouTube & Online Communities: Connecting with Your Citizens
(presented January 13, 2009)
Government Document Retention: Keys for Storing Your Public Records
(presented December 11, 2008)
Cut Government Data Costs Today: Storage Virtualization Solutions
(presented November 13, 2008)
Secure Your Data: Minimize Risks to Records, Emails & Information
(presented September 15, 2008)
Email & Record Management in Government: What You Need to Know
(presented August 21, 2008)
Sustainable IT Funding Models for Your College
(presented October 4, 2007)
Facebook & MySpace: Protect Your University & Your Students
(presented July 12, 2007)
Securing University Information: Do's and Don'ts for Protecting Data
(presented May 22, 2007)
Keys to FERPA Compliance: Protect Your Students and Your University
(presented April 24, 2007)
Electronic Document Retention: What IT Pros Need to Know
(presented December 12, 2006)
IT Recruitment & Retention: How to Get and Keep the Best Employees
(presented November 8, 2006)
Quantifying IT Success: Proven Strategies that Increase Business Value
(presented October 16, 2006)
Dealing with Difficult Users: What every IT Professional Needs to Know
(presented September 12, 2006)
Inventory
Personnel with a variety of inventory management responsibilities get fast, actionable training from our conferences. Cycle Counting: Achieve Over 90% Inventory Accuracy with Proven Practices
(presented October 10, 2006)
Maximizing Your Warehouse: Keys to Doing More with Your Existing Space
(presented May 23, 2006)
Inventory Accuracy: Proven Ways to Reduce Errors
(presented January 11, 2006)
Cycle Counting: Improve Accuracy, Save Time and Streamline Inventory
(presented December 16, 2005)
Foreign Suppliers: Tackling Today's On-Time Shipping Challenges
(presented May 17, 2004)
Radio Frequency Identification (RFID): Now or Later – Is It Right For You?
(presented February 25, 2004)
Inventory Accuracy: Nobody's Perfect but Here's How to Get Closer
(presented October 7, 2003)
Local Government
Bulletproof your Bidding Process: Keys to Minimize Liability
(presented August 12, 2010)
Keys for Strategic Management: Proactively Respond to New Challenges
(presented August 11, 2010)
Grants Management Policies: Enhance Efficiency & Compliance
(presented July 15, 2010)
Ethical Do’s and Don’ts for Government: Training For Your Whole Staff
(presented June 15, 2010)
New Regulation Issues in Cost Accounting: Overcome Compliance Challenges
(presented May 20, 2010)
Civic Engagement: Keys to Gaining Commitment From Your Community
(presented May 17, 2010)
Improve Your Communications: Keys to Writing in Plain Language
(presented April 23, 2010)
Strategies for Successful Surveys: What Local Governments Need to Know
(presented March 18, 2010)
Media Boot Camp: Essential Media Relations Tactics for Local Government
(presented February 18, 2010)
Writing Great RFPs: How to Clearly Communicate Your Purpose and Goals
(presented January 21, 2010)
Greening Fleets: The Latest In Cost Savings and Emissions Reduction
(presented December 16, 2009)
Energy Efficiency: Green Existing Buildings, Cut Costs, Realize Savings
(presented November 18, 2009)
Writing Plain Language Policies: Keys to Improving Citizen Communications
(presented October 22, 2009)
Reclaim Abandoned Commercial Sites: Qualifying for Grants and Clean-Up
(presented September 24, 2009)
Civic Engagement: Strategies to Strengthen Community Relations
(presented August 27, 2009)
Local Governments: Keys to Communicating Service Cuts to an Irate Public
(presented July 29, 2009)
Local Governments: Decrease Parking Problems and Increase Livability
(presented July 1, 2009)
Using Government Blogs to Effectively Communicate with Your Citizens
(presented June 4, 2009)
Risk Management Policies & Procedures: Keys to Reduce Exposure
(presented June 3, 2009)
YouTube & Online Videos: Strategies for Posting Government Content WEBINAR
(presented May 7, 2009)
Government Contract Management: Take Control of Vendor Performance
(presented May 6, 2009)
WOW Your Citizens: Government Customer Service Best Practices
(presented April 8, 2009)
Crisis Communication For Local Governments: What Works, What Doesn’t
(presented March 12, 2009)
Renewable Energy: How Local Governments Can Realize Substantial Savings
(presented February 11, 2009)
Public-Private Partnerships for Local Governments: Cut Costs, Reduce Risks
(presented January 12, 2009)
Media Management 101: Powerful PR Tools for Local Governments
(presented December 9, 2008)
Energy Efficiency: Meeting the Energy Needs of Today's Local Governments
(presented November 14, 2008)
Quality
Audio conferences dedicated to improving quality and increasing customer satisfaction. Government Quality Management - Drive Lasting Improvement
(presented October 28, 2008)
Keep Your Top Performers Happy–Keys to Public Service Retention
(presented October 2, 2008)
Dealing With Difficult People – Using Confrontation Constructively
(presented September 3, 2008)
Lean Tools to Drive Continuous Quality Improvements, Cut Waste
(presented March 11, 2008)
Process Mapping: Vital Analysis Tool to Boost Quality & Reduce Costs
(presented February 12, 2008)
Failure Modes & Effects Analysis: Prevent & Correct Errors to Strengthen Quality
(presented January 17, 2008)
Kaizen: Lean Concepts to Empower Employees, Cut Waste & Drive Quality
(presented December 12, 2007)
Quality Function Deployment: Effective Tool to Boost Quality Improvements
(presented November 13, 2007)
Cut Customer Complaints, Boost Quality: Advanced Quality Planning Techniques
(presented October 18, 2007)
Value Stream Mapping: Lean Tool to Target Waste, Improve Quality
(presented August 21, 2007)
Effective Corrective Actions: Cut Errors, Drive Continuous Improvements
(presented July 26, 2007)
Change without the Migraine: Getting Everyone on Board to Improve Quality
(presented May 24, 2007)
Problem-Solving Strategies: Tools to Cut Errors & Improve Quality
(presented April 26, 2007)
Lean SixSigma: Proven Techniques to Boost Quality Improvements
(presented March 27, 2007)
Get the Most Out of Benchmarking: Latest Tools, Techniques & Strategies (2)
(presented February 28, 2007)
Failure Mode & Effect Analysis: Proven Steps to Improve Quality & Cut Errors
(presented January 4, 2007)
Boost Service & Office Quality: Lean Tools to Improve Operations
(presented November 30, 2006)
Safety
Audio conferences that help improve safety, ensure compliance, and reduce accidents and injures. Government Emergency Response: Preparing for the Unexpected
(presented October 14, 2008)
7 Biggest Safety Manager Sins - and How to Avoid Them
(presented March 12, 2008)
Accident Investigations and the Law: What's Required? What Can Hurt You?
(presented February 14, 2008)
Rescuing Your Safety Committee: How to Get Results from Your Safety Program
(presented January 16, 2008)
Disciplining Unsafe Employees: What Supervisors Should & Shouldn't Do
(presented December 12, 2007)
Six Sigma for World-Class Safety: Reduce Injuries, Motivate Employees
(presented November 7, 2007)
Crisis Communications: Preparing Your Workplace for the Unexpected
(presented October 9, 2007)
People-Based Safety: New Scott Geller Leadership Audio Conference
(presented September 13, 2007)
Terminating Unsafe Employees: What Supervisors Need to Know
(presented August 7, 2007)
Flu Pandemic in the Workplace: How You Can Prepare
(presented July 12, 2007)
Taking the Fear Out of Incident Reporting
(presented June 14, 2007)
Preventing Injuries: How to Get Employee Support for Your Safety Program
(presented May 15, 2007)
Why Older Workers Get Injured in the Workplace - and What You Can do to Prevent It
(presented April 11, 2007)
Lockout/Tagout Guidelines: Stop Serious Injuries in Your Workplace Today
(presented March 15, 2007)
Sales/Marketing
Audio conferences that help government professionals communicate their ideas more effectively and reach their organizational goals. Keep Your Top Performers Happy–Keys to Public Service Retention
(presented October 2, 2008)
Dealing With Difficult People – Using Confrontation Constructively
(presented September 3, 2008)
Defusing Difficult Customers: Win them Over and Increase Profits
(presented March 13, 2008)
How to Write Killer Collateral that Moves Prospects Through the Funnel
(presented March 12, 2008)
Google AdWords 101: Proven Techniques that Drive More Revenue
(presented February 13, 2008)
Proven Checklist for Sales Success: How to Beat Goal in 2008
(presented January 10, 2008)
Niche Products and Services: 3 Simple Steps to Grow Your Business
(presented January 8, 2008)
Overcome Sales Objections: What Is and Isn't Working Today
(presented November 29, 2007)
5 Simple Steps to Drive More Business From Your Web Site
(presented November 29, 2007)
Consultative Selling: Proven Ways to Close More Profitable Deals
(presented October 25, 2007)
Power Prospecting: Proven ways to Land Big Clients
(presented September 26, 2007)
Getting Past the Gatekeeper: Guaranteed Strategies to Reach Top Prospects
(presented August 29, 2007)
The 7 Deadly Sins of Web Marketing – And How to Avoid Them
(presented August 23, 2007)
Five Rules for Writing Powerful Online Marketing Copy
(presented July 18, 2007)
Superior Sales & Service: Proven Ways to Keep Customers and Increase Sales
(presented July 17, 2007)
Sealing the Deal: 7 Ways to Become a Better Closer
(presented June 20, 2007)
Voice Mail Strategies
(presented May 17, 2007)
Filling the Pipeline: Proven Ways to Prospect More Effectively
(presented April 11, 2007)
Why Sales Reps Trash Marketing Collateral - and How You Can Avoid This
(presented March 21, 2007)
Increase Revenue by Injecting Super Sales Power into Copy and Design
(presented February 15, 2007)
Questioning Techniques: Proven Ways to Get the Deal Done Faster
(presented January 11, 2007)
Essential Sales Skills: Ensure Success in the First 20 Seconds
(presented December 6, 2006)
Winning More Business from your Difficult - but Profitable - Customers
(presented October 18, 2006)
Women
Audio conferences that help government professionals communicate their ideas more effectively and reach their organizational goals. Keep Your Top Performers Happy–Keys to Public Service Retention
(presented October 2, 2008)
Dealing With Difficult People – Using Confrontation Constructively
(presented September 3, 2008)
Women’s Leadership Series: Assertiveness Skills
(presented February 27, 2008)
Women's Leadership Series: Building Credibility & Projecting Confidence
(presented November 29, 2007)
Women's Leadership Series: Effective Communication Skills that Get Results
(presented August 30, 2007)
Women's Leadership Series: Successfully Balancing Work & Life
(presented May 30, 2007)
Women's Leadership Series: Financial Guide for Nonfinancial Women Professionals
(presented February 27, 2007)
How Women Gain Credibility with Powerful Presentations
(presented November 30, 2006)
Networking for Women Today: Say Goodbye to The Old Boys Club
(presented August 22, 2006)
Leading with Power and Femininity: How Successful Women Get and Stay Ahead
(presented May 24, 2006)
Avoiding Unconscious Mistakes Women Make That Sabotage Their Careers
(presented February 1, 2006)
