- Webinar DVD's and CD's:
Lessons From Disney: Keys to Public Sector Customer Service Webinar Recording Price:
199.00 (U.S. Dollars)
Disney is world renowned for delivering a consistent and legendary level of customer service. These strategies and techniques can be applied to the government sector and unlock a whole new world of satisfaction for your citizens. How can your agency "learn from the Mouse" and start WOWing the customer today? Join us for this 60-minute webinar where you and your colleagues will discover:
- How to create a Disney-like culture of customer service at your agency
- Tips to exceeding customer expectations the Disney way
- Tools to ensure the customer becomes, and stays, the top priority
Keys to promoting the message of service excellence to your employees
This 60-minute webinar will provide you with solutions to improve quality and customer satisfaction in the public sector by utilizing the same strategies and culture that have made Disney so successful.
- Seeing Through the Eyes of Your Customer: Keys to Service Excellence
- Understanding customer emotions: How to customize your service strategy
- Service mapping: What it is & how it can boost your customer satisfaction
Is your agency customer friendly - Tips to improve your business processes
- "WOW" Your Customer: Making them Feel Important, the "Disney Way"
- From task mentality to experience mentality: Keys for a successful transition
- Using the Hierarchy of Expectations to enhance the customer experience
- Techniques to making great customer service non-negotiable
- Empowering Your Employees: How to Ensure Reliability & Accountability
- Disney's effective methods for accountability - Learn from the best!
Five-step coaching: Keys to addressing service issues at your agency
Raising the bar: How to overcome service hurdles in the public sector
Live question and answer session - Have your personal questions answered live!
Deborah K. Zmorenski, MBA is Executive Director of LSA Partners. Her experience includes:
- Over the course of a 34-year career with the Walt Disney World Company, Debbie worked her way up in the organization, holding leadership positions in Restaurant Management, Human Resources, Training and Development, Customer Service, Production Manufacturing and Resort Operations.
- Debbie is a recipient of "Partners In Excellence," Disney's most prestigious corporate award. For over five years, she was a Senior Facilitator and Content Specialist with the Disney Institute, sharing Disney's best practices with organizations from around the world.
- Today, as Co-owner and Executive Director of LSA Partners, she travels the globe providing executive coaching and strategic partnering, enabling organizations to implement and maintain lasting organizational change.
This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.