- Webinar DVD's and CD's:
Customer Service the Disney Way: Keys to Great Public Sector Service Webinar Recording Price:
199.00 (U.S. Dollars)
For generations Disney has delivered consistent and legendary customer service strategies. Applying these techniques in the government sector can unlock a whole new world of satisfaction for your citizens. Learn how your agency can start WOWing its customer today. Join us for this 60-minute webinar where you and your colleagues will discover:
- How to create a Disney-like culture of customer service at your agency
- Tips to exceed customer expectations the Disney way
- Tools to ensure the customer becomes, and stays, the top priority
- Keys to promote the message of service excellence to your employees
This 60-minute webinar will provide you with solutions to improve quality and customer satisfaction in the public sector by utilizing the same strategies and culture that have made Disney so successful.
- Seeing Through the Eyes of Your Customer: Keys to Service Excellence
- Understanding customer emotions: How to customize your service strategy
- Service mapping: What it is & how it can boost your customer satisfaction
- Is your agency customer friendly - Tips to improve your business processes
- "WOW" Your Customer: Making them Feel Important, the "Disney Way"
- Keys for making a successful customer-centric service overhaul
- Simple & easily implemented strategies to treat your citizens like VIP's
- Techniques to making great customer service non-negotiable
- Empowering Your Employees: How to Ensure Reliability & Accountability
- Disney's effective methods for accountability - Learn from the best!
- Five-step coaching: Keys to addressing service issues at your agency
- Raising the bar: How to overcome service hurdles in the public sector
- Live Question and Answer Session - Have All your Public Sector Service Questions Answered!
Customer service expert Teri Yanovitch has been on the frontline of the customer experience for more than three decades.
- Author of the acclaimed "Unleashing Excellence - The Complete Guide to Ultimate Customer Service", she is a former speaker and seminar leader for the Disney Institute.
- Teri instills the service excellence culture in all sizes of businesses. She has helped many diverse organizations over the years such as Cool Cuts 4 Kids, Nokia, America's Blood Centers, Fiserv Technologies, Art Gallery of Ontario, AAA, Rollins College, Ernst & Young, Nyack Hospital, Florida's Turnpike Enterprise, First Citizens Bank, and Subway apply the best practices of continuous improvement in both quality and service to achieve their goals.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. If you should have any concerns, comments, or refund requests with this conference, please contact our customer service representatives at 800-964-6033. Audio recordings will be received approximately three weeks after the live conference.