If you are a government leader driving quality through your department, learning best practices for solving problems and improving customer satisfaction that lasts is a must. Subject expert Nick Mandel will share how federal, state and local offices are successfully using the Baldridge National Quality Management Model as managed under NIST. Join us for a 60-minute audio conference where you and your peers will discover:
Don't reinvent the wheel every time you get handed a high profile project that requires operational excellence. Discover what The City of Coral Springs and The Dept. of Commerce along with NIST have refined and perfected. Join us for this 60-minute audio conference where you and your government leaders will gain the knowledge needed to improve customer service.
Nick Mandel is a consultant and manager to the New Mexico Department of Transportation's Research Bureau.
He is a career state employee serving in positions of responsibilities including management, performance measures, change management, public information, training and staff development and quality improvement programs. He is also a columnist for the New Mexico State Employee Newsletter, trainer and lecturer for the Santa Fe DUI School and quality examiner for the Baldrige Criteria for Performance Excellence under Quality New Mexico.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.