Creating an Exceptional Front-Line Customer Service Team in Government
Live Webinar Recording
Recording Price: $199.00
(Includes Proprietary Materials)
In recent years, government agencies have worked harder than ever to better serve their customers, but not everyone is a people person. How can you train and develop your staff to improve customer interactions and service your citizens like other world-class service organizations? Join us for an interactive, 60-minute webinar where you will learn:
How to build a culture of service excellence for your customers
Ways world-class service organizations approach their customer service
Strategies to integrate service excellence in your daily operations
Keys to improve internal service between staff members
Disney, Southwest Airlines and Nordstrom's Customer Service Model
How to turn your front-line staff into a top-notch service team
Ways to apply Disney's service philosophy to engage employees
Best Practices to make service excellence part of everyday operations
Keys to build a service model to improve your agency's image & brand
Nuts & Bolts of Service: How to Deliver Consistent Excellent Service
How to see situations through the "lens of the customer"
Ways to turn service points of contact into "wow" moments
Strategies to make it easy to do business with your agency processes
Tips to create a physical environment that "speaks" service
Strategies to Maximize the Customer Experience & Build Relationships
Proven Techniques to create a seamless experience every time
How to use strategic skills to ensure excellent employee performance
Steps to integrate the highest quality service into every department
How to provide a memorable brand of superior service and value
Live Question & Answer Session - Have your questions answered by the expert!
About The Speaker
Customer service expert Teri Yanovitch has been on the frontline of the customer experience for more than three decades. Author of the acclaimed "Unleashing Excellence - The Complete Guide to Ultimate Customer Service", she is a former speaker and seminar leader for the Disney Institute.
Teri instills the service excellence culture in all sizes of businesses. She has helped many diverse organizations over the years such as Cool Cuts 4 Kids, Nokia, Fiserv Technologies, Art Gallery of Ontario, AAA, Rollins College, Ernst & Young, First Citizens Bank, and Subway apply the best practices of continuous improvement in both quality and service to achieve their goals.
Teri as also brought her expertise to the nonprofit sector, helping nonprofits such as YMCA, Nyack Hospital, Florida's Turnpike Enterprise, America's Blood Centers, Florida's Blood Centers, Carolina Blood Centers, City of Winter Garden, and City of Rochester.
This hands-on, 60-minute webinar training will provide you with the best practices and proven techniques to help improve overall customer service interactions within your agency.