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Dealing with Difficult Conversations: Ways to Increase Productivity at Your Agency


Live Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Dealing with difficult conversations in the workplace is an inevitable task that management cannot avoid. How can you tackle awkward conversations with your employees to improve efficiency of your agency and team? Join us for a 60-minute, interactive webinar and discover:

  • Easy steps to plan, prepare & confront difficult conversations
  • How supervisors can provide constructive criticism with ease
  • The lost art of confronting problems - directly & professionally
  • Ways to maintain positive & productive employee morale

Program Highlights

  • Prepare for Your Conversation: Identify & Understand the Problem

    • How to deal with attitudes, egos and other problem areas
    • 3-step model to identify which issues are worth confronting
    • Stay cool under fire: Pointers to keep emotion out of your conversation
  • Strategies for Government Supervisors: Tips for a Successful Conversation

    • Solution-focused strategies to respond to bad behavior
    • Criticize without trampling egos: The do's and don'ts
    • Keep disagreements from escalating into arguments
  • Ways to Encourage Open-Communication in Govt. Agencies

    • Specific follow-up techniques to change negative behavior
    • Resolve conflict and still maintain a positive relationship
    • Stop gossip & negativity: Clean up the potential backlash
  • Live Question & Answer Session - Have your Questions Answered by an Expert!

About The Speaker

Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:

  • Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
  • She has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony, The United Way and NASA.
  • She is specifically known for her programs that take participants beyond theory to hands-on application for immediate results

Program Benefits

This live, interactive webinar will provide you with hands-on approaches to help government supervisors plan and prepare for difficult employee conversations.