Customer Service the Disney Way: Keys to Great Public Sector Service
Live Webinar Recording
Recording Price: $199.00
(Includes Proprietary Materials)
For generations, Disney has delivered consistent and legendary customer service strategies. Applying these techniques in the government sector can unlock a whole new world of satisfaction for your citizens. Learn how your agency can start WOWing its customer today. Join us for this 60-minute webinar where you and your colleagues will discover:
How to create a Disney-like culture of customer service at your agency
Tips to exceed customer expectations the Disney way
Tools to ensure the customer becomes, and stays, the top priority
Keys to promote the message of service excellence to your employees
Seeing Through the Eyes of Your Customer: Keys to Service Excellence
Understanding customer emotions: How to customize your service strategy
Service mapping: What it is & how it can boost your customer satisfaction
Is your agency customer friendly? Tips to improve your business processes
"WOW" Your Customer: Making them Feel Important-the "Disney Way"
Keys for making a successful customer-centric service overhaul
Simple & easily implemented strategies to treat your citizens like VIP's
Techniques to making great customer service non-negotiable
Empowering Your Employees: How to Ensure Reliability & Accountability
Disney's effective methods for accountability - Learn from the best!
Five-step coaching: Keys to addressing service issues at your agency
Raising the bar: How to overcome service hurdles in the public sector
Live Q&A Session - Have All Your Public Sector Service Questions Answered
About The Speaker
Customer service expert Teri Yanovitch has been on the frontline of the customer experience for more than three decades.
Author of the acclaimed "Unleashing Excellence - The Complete Guide to Ultimate Customer Service," she is a former speaker and seminar leader for the Disney Institute.
Teri instills the service excellence culture in all sizes of businesses. She has helped many diverse organizations over the years such as Cool Cuts 4 Kids, Nokia, America's Blood Centers, Fiserv Technologies, Art Gallery of Ontario, AAA, Rollins College, Ernst & Young, Nyack Hospital, Florida's Turnpike Enterprise, First Citizens Bank, and Subway apply the best practices of continuous improvement in both quality and service to achieve their goals.
This 60-minute webinar will provide you with solutions to improve quality and customer satisfaction in the public sector by utilizing the same strategies and culture that have made Disney so successful.