Earn and Leverage Citizen Feedback: Keys to Great Public Sector Service
Live Webinar Recording
Recording Price: $199.00
(Includes Proprietary Materials)
You can't serve your citizens without knowing who they are and what they want, but gathering feedback is a daunting task. And once you have it, what do you do with it - especially if there are negative comments on a public forum like Facebook? Effectively gathering and leveraging citizen feedback isn't easy, but it is possible. Join us for a live, 60-minute webinar to discover:
When and where to gather citizen feedback: Which medium or method?
Proven practical strategies for data collection, storage, and analysis
What if they complain? Responding publically vs privately on social media
Put citizen engagement to use: Specific methods to apply what you learn
Collecting Feedback: Proven Media and Methods to Boost Engagement
Surveys, social media and more: Which strategy suits your needs?
Citizen and customer feedback technologies: Vendor-neutral app overview
Data collection and storage: Analyze and explore big data
Reacting to Citizens: How to Navigate Through the Negativity Online
Correcting misinformation and upset citizens: Strategies for social media
Facebook, Twitter and more: Specific applications for each platform
Public vs private responses: Training staff on social media etiquette
Applying Feedback: Using Citizen Engagement to Improve Your Agency
How to analyze feedback information: What are you looking for?
Communicating results: Earn buy-in from staff, citizens, and leadership
Putting ideas into action: Specific strategies to apply what you learn
Live Question & Answer Session - Have your questions answered by the expert!
About The Speaker
Abby Herriman is a recognized leader in the implementation of citizen experience programs. Her insight and innovative approaches are leading HighPoint Global to reach new levels of performance management.
As the Chief Strategy Officer for HighPoint Global, Abby oversees the execution of strategic initiatives and alignment of the strategy.
Her passion for elevating the citizen experience drives innovative solutions for federal clients.
Abby has been a regular speaker and registered education provider for the Project Management Institute and is a contributor to Federal Times.
Join us for this 60-minute webinar to discover how to effectively collect and use feedback to build citizen engagement, improving government service and customer satisfaction.