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Earn and Leverage Citizen Feedback: Keys to Great Public Sector Service


Live Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

You can't serve your citizens without knowing who they are and what they want, but gathering feedback is a daunting task. And once you have it, what do you do with it - especially if there are negative comments on a public forum like Facebook? Effectively gathering and leveraging citizen feedback isn't easy, but it is possible. Join us for a live, 60-minute webinar to discover:

  • When and where to gather citizen feedback: Which medium or method?
  • Proven practical strategies for data collection, storage, and analysis
  • What if they complain? Responding publically vs privately on social media
  • Put citizen engagement to use: Specific methods to apply what you learn

Program Highlights

  • Collecting Feedback: Proven Media and Methods to Boost Engagement

    • Surveys, social media and more: Which strategy suits your needs?
    • Citizen and customer feedback technologies: Vendor-neutral app overview
    • Data collection and storage: Analyze and explore big data
  • Reacting to Citizens: How to Navigate Through the Negativity Online

    • Correcting misinformation and upset citizens: Strategies for social media
    • Facebook, Twitter and more: Specific applications for each platform
    • Public vs private responses: Training staff on social media etiquette
  • Applying Feedback: Using Citizen Engagement to Improve Your Agency

    • How to analyze feedback information: What are you looking for?
    • Communicating results: Earn buy-in from staff, citizens, and leadership
    • Putting ideas into action: Specific strategies to apply what you learn
  • Live Question & Answer Session - Have your questions answered by the expert!

About The Speaker

Abby Herriman is a recognized leader in the implementation of citizen experience programs. Her insight and innovative approaches are leading HighPoint Global to reach new levels of performance management.

  • As the Chief Strategy Officer for HighPoint Global, Abby oversees the execution of strategic initiatives and alignment of the strategy.
  • Her passion for elevating the citizen experience drives innovative solutions for federal clients.
  • Abby has been a regular speaker and registered education provider for the Project Management Institute and is a contributor to Federal Times.

Program Benefits

Join us for this 60-minute webinar to discover how to effectively collect and use feedback to build citizen engagement, improving government service and customer satisfaction.