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Zappos Service Secrets: WOW Your Customers & Empower Your Employees

Summary

Live Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Empowering your employees to create an enticing culture to provide "Zappos-like" service will improve your division's level of service. How can government departments build up employees' motivation, making them want to work for you and want to please every customer? Join us for this interactive 60-minute webinar, where we will provide you with the tools to:

  • Utilize the Zappos strategy to empower YOUR government workforce
  • Transform culture into exceptional civil service - keys to success
  • Inspire employees to go above & beyond with accountability techniques
  • Increase customer satisfaction rates with Zappos secrets
  • PLUS proven examples of how others have delivered A+ service to customers

Program Highlights

  • Become the Zappos of Government Departments: Excel at Your Services

    • Proven strategies for delivering an exceptional first impression
    • How to please your clients quickly & accurately without mistakes
    • Going above & beyond - keys to prove your clients' importance
  • Strength in Numbers: "If You Want to Go Far, Go Together"

    • Hire slowly - techniques to identify people who fit your culture
    • Team building - how to develop unity with socializing & activities
    • Keys to eliminate employee turnover like Zappos - save time & money
  • Motivate Your Service Force & Make Them Happy to Represent Government

    • Proven examples of how Zappos empowers their employees
    • Strategies to grow, inspire, learn, & reach new levels of success
    • Measuring service excellence to motivate personal accountability
  • Interactive Q&A - Have your questions answered by the expert!

About The Speaker

Myra Golden runs Myra Golden Media, a customer experience design agency that specializes in helping brands create the best possible customer experience throughout all contact channels. With more than 15 years of experience, Myra has developed a proven process that positions organizations to regain customer goodwill after even the worst has happened and to improve corporate reputations in the eyes of consumers through improved complaint response and more responsive customer service. Myra Golden Media specializes in a number of areas including customer recovery, customer loyalty, crisis management, call center training, and social media for customer service.

  • Myra has designed customer experience platforms for such companies as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires and Frito Lay.
  • She has been named one of the Top 10 Customer Service Bloggers and she is co-author of Beyond WOW! The Service Leadership Approach to Exceptional Customer Service.
  • Myra's customer recovery systems have been used for more than a decade in corporations throughout North America, Australia, Africa, and the Philippines helping organizations build a multi-faceted customer recovery strategy and create a true customer service culture. One of the leading experts on restoring customer confidence after service failures, Myra has designed programs to help companies keep customers, even after service failures occur. She has created customer recovery programs for such clients as Verizon Business, McDonald's, Coca-Cola, Scotts Miracle-Gro, National Car Rental, Michelin Tires, and Frito-Lay.

Program Benefits

This interactive 60-minute webinar will provide you with the secrets to customizing a standout customer service team that WOWs customers - the Zappos way.