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Government Customer Service the Disney Way: Proven Strategies that Work


Live Webinar Recording

Recording Price: $199.00

(Includes Proprietary Materials)

Government customer service ratings continue to sink, and current practices are under the microscope. Meanwhile, Disney continues to earn praise for legendary customer service strategies. What can government agencies learn from the happiest place on earth? Join us for this 60-minute webinar where you and your colleagues will discover:

  • How to create a Disney-like culture of customer service at your agency
  • Exceeding expectations: How Disney does it and what you can learn
  • Proven methods to help the customer become - and stay - the top priority
  • Keys to promote the message of service excellence to your employees

Program Highlights

  • Seeing Through the Eyes of Your Customer: Keys to Service Excellence

    • Understanding customer emotions: How to customize your service strategy
    • Service mapping: What it is & how it can boost your customer satisfaction
    • Is your agency customer friendly? Tips to improve your business processes
  • "WOW" Your Customer: Making them Feel Important - the "Disney Way"

    • Keys for making a successful customer-centric service overhaul
    • Simple & easily implemented strategies to treat your citizens like VIP's
    • Techniques to making great customer service non-negotiable
  • Empowering Your Employees: How to Ensure Reliability & Accountability

    • Disney's effective methods for accountability - Learn from the best!
    • Five-step coaching: Keys to addressing service issues at your agency
    • Raising the bar: How to overcome service hurdles in the public sector
  • Prerecorded Question & Answer Session: Critical Guidance From An Expert!

About The Speaker

Customer service expert Teri Yanovitch has been on the frontline of the customer experience for more than three decades.

  • Author of the acclaimed "Unleashing Excellence - The Complete Guide to Ultimate Customer Service," she is a former speaker and seminar leader for the Disney Institute.
  • Teri instills the service excellence culture in all sizes of businesses. She has helped many diverse organizations over the years such as Cool Cuts 4 Kids, Nokia, America's Blood Centers, Fiserv Technologies, Art Gallery of Ontario, AAA, Rollins College, Ernst & Young, Nyack Hospital, Florida's Turnpike Enterprise, First Citizens Bank, and Subway apply the best practices of continuous improvement in both quality and service to achieve their goals.

Program Benefits

This 60-minute webinar will provide you with Disney's proven strategies to improve quality and customer satisfaction in the public sector.