Frontline Customer Service in Government: Keys for Improvement
Live Webinar Recording
Recording Price: $199.00
(Includes Proprietary Materials)
Government agencies are not well-known for excellent service - just think of any joke about the DMV. Despite recent efforts to improve service, many agencies still fall short and public perception hasn't improved.
Your agency's frontline staff needs to be equipped with the people skills utilized in the world's best services organizations to fulfill your mission of helping the public.
After attending this training, you will be able to:
Build a culture of service excellence at your agency
Implement techniques from world-class service organizations
Integrate service excellence in your daily operations with key strategies
Enhance internal service between staff members
Using Disney, Zappos and Nordstrom's Customer Service Models
How to turn your front-line staff into a top-notch service team
Ways to apply Disney's service philosophy to engage employees
Prove practices to make service excellence part of everyday operations
Keys to build a service model to improve your agency's image & brand
Delivering Excellent Service Consistently: Applying Practices in Real Life
How to see situations through the "lens of the customer"
Ways to turn service points of contact into "wow" moments
Strategies to make it easy to do business with your agency processes
Tips to create a physical environment that "speaks" service
Strategies to Make the Customer Experience Amazing & Build Relationships
Proven Techniques to create a seamless experience every time
How to use strategic skills to ensure excellent employee performance
Steps to integrate the highest quality service into every department
How to provide a memorable brand of superior service and value
Live Question & Answer Session - Have your questions answered by the expert!
About The Speaker
Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops.
Myra has a master's degree in human relations and a bachelor's degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees.
Myra has helped Verizon Business, McDonald's, Coca-Cola, Michelin Tires, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is co-author of Beyond WOW!
In this 60-minute webinar you will receive expert guidance on proven techniques to help improve overall customer service interactions within your agency.