- Audio Conference DVD's and CD's:
Government Websites: Keys to Improve Citizen Services & Top User Tasks
Audio Conference Recording Price: 199.00 (U.S. Dollars)
Citizens use government websites to get answers to their questions and take advantage of government services. In this program, you'll learn how to make your website "citizen-centric" by knowing what tasks they most want to complete and by making it as easy as possible to find and use those tasks on your website. Join us for a 60-minute audio conference where you will discover
- Keys to Recognize the Top Tasks of Government Web Users & Citizens
- Techniques for Implementing Facebook, Twitter & YouTube on Your Site
- Strategies to Evaluate the Effectiveness of Your Government Website
- Practical Tips for Improving Government Services through the Internet
The most effective government websites are driven by what citizens want and need most. What are the techniques for providing citizens with these essential web services?
- Government Web Services: What Your Citizens Want on a Website
- What are your web users 'top tasks' & how can you meet their needs?
- Tools for using your site as a main channel for sharing specific information
- Strategies for offering quick & efficient services to citizens 24-7
- Effective Government Web Content that Speaks to Your Community
- Keys for using Facebook, Twitter & social networking sites in government
- Effective writing for the web: Tools for meeting your citizens' needs
- Search engine optimization: Web management essentials you need to know
- Keys to Measuring the Performance of Your Government Website
- Strategies to make sure government web users get what they need
- Techniques to measure the effectiveness of web content & information
- Keys to establishing performance measures for your website
- LIVE Question and Answer Session - Have your specific Web Management questions addressed!
Candi Harrison was Web Manager at the U.S. Department of Housing and Urban Development, from 1995-2005, where she managed HUD's Internet and intranet websites, web-based public kiosks, and web clinics for HUD partners. Under her leadership, HUD received numerous awards, including the first Digital Government Award in 2000 for outstanding use of the Internet in serving citizens; the E-Gov Trailblazer Award in 2001 for HUD's web clinics which helped HUD’s partners create citizen-friendly websites; and the E-Gov Pioneer Award in 1999 for HUD's government information kiosks.
- In 2000, Candi founded the Web Content Managers Forum as a means for government web content managers – federal, state, and local - to exchange best practices and lessons learned, a group that now numbers more than 1,500 members across the country. She remained part of its leadership until she retired.
- In 2004, Candi co-chaired the interagency U.S. Government Web Content Standards Working Group, as part of the Interagency Committee on Government Information (ICGI), required by the E-Gov Act of 2002. The group researched and recommended policies for federal public websites that resulted in OMB's direction to agency heads in OMB Memorandum M-05-04. The Working Group later became the Federal Web Managers Council, the interagency governance organization for web management; and Candi served as the original co-chair.
The speaker's PowerPoint presentation slides are included with your audio recording purchase. All materials are accessible through the Internet and can be downloaded as a PDF file.
$199.00 for audio conference recording (CD or DVD) and program materials.
This is an outstanding program and therefore we offer purchasers a Money Back Guarantee. We are so confident that you will find the conference valuable that we offer a 100% money back guarantee from now until 30 days after the audio recording is shipped, making this a risk-free investment. Audio recordings will be received approximately three weeks after the live conference.